FAQ

How long does it take you to deliver my order?

7 to 10 days from the time the order is placed. Please note that due to COVID-19 and demonstrations across the U.S. we are experiencing unprecedented service delays throughout the country. Our priority is the safety of our customers and employees. Our shipping services continues and we are working to eliminate any delays. For further information please refer to: https://www.ups.com/us/en/service-alerts.page?id=alert1 

Can I return my product for any reason?

Yes ! Simply contact our customer support and we will make sure to return process ASAP.

How do I return a product?

Please send us an email at support@invertedlab.com with your order number, we will guide you through the steps for an easy and stress-free return.

How do I get a refund?

Please send us an email at support@invertedlab.com with your order number, we will take care of your request and refund you within 3 business days.

How do I track my order?

If you have opted for the shipping with tracking number, we will send you an email with the link to track your order.

I am missing a product from my order, what should I do?

To speed up delivery, we may have sent your products in several packages because we have warehouses located in different parts of the world. So please check your emails to see if any of your items will be arriving separately. If an item is missing, please contact our Customer Service team with the order number and the missing item's name and model. We will get back to you within 24 hours.

I have an incorrect item in my order, what should I do?

Please contact our Customer Service team with the order number and the incorrect item's name and model. The team will sort out any issues with incorrect items right away.

What do I do if I receive a faulty item in my order?

If the item is damaged when you open the package, please take a picture and send it to our Customer Service team. There is no need to return the damaged items to us. We will send a new item to you free of charge.

Can I cancel my order with you after I have placed it?

You have up to 24 hours to cancel your order from the time your order is completed through email. Once the 24-hour deadline has passed, it's too late for you or our Customer Care team to cancel your order. If you cancel your order, we will refund what you paid within 5 working days. For more information on how to return your order check our Shipping and Return policy.


I have cancelled my order. When will my money be available again?

If you have cancelled your orders, then we will refund what you paid within 5 business days. If the funds have not been released after 7 working days then please get in touch with the Customer Care team and we'll look into and solve the issue.

Can I amend my order after I have placed it?

You have up to 12 hours to amend your order from the time your order is completed through email. Once the 12-hour period has passed, it's too late for you or our Customer Service team to amend your order. Please contact our Customer Service team as soon as possible.